Terms and Conditions for Using the Website and Online Store
Biotrade Pharmaceuticals for the sale of medical cosmetic products
Last Updated: 01/12/2025
Website: https://www.biotradepharmaceuticals.com
First: Store Information and Definitions
Website Owner and Operator
This website is owned and operated by:
Legal Name: Biotrade Pharmaceuticals
Customer Service Email: orders@biotradepharmaceuticals.com
Customer Service Phone / WhatsApp: +201016660430
Definitions
“Website”: The electronic platform referred to above, including any related mobile application.
“Company” or “We”: Biotrade Pharmaceuticals.
“Customer” or “User”: Any natural or legal person who accesses or uses the website or makes purchases through it.
“Products”: All medical cosmetic products and skincare and haircare products, and any other products offered for sale by the Company on the website.
“Payment Provider”: Any bank, company, or electronic payment gateway that processes electronic payments on behalf of the customer.
Your access to or use of the website, or completion of any purchase, constitutes explicit acceptance of these Terms and Conditions, the Privacy Policy, the Cookies Policy, and any other related policies.
Second: Acceptance of Terms and Amendments
By using the website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
The Company reserves the right to amend these Terms and Conditions at any time, and such amendments shall become effective from the date of publication on the website without prior notice.
It is your responsibility as a user to review the Terms and Conditions periodically, and continued use of the website after any amendments constitutes acceptance thereof.
Third: Eligibility of Use and Customer Category
Use of the website and completion of purchases is limited to persons who have legal capacity to contract in accordance with applicable law (18 years of age or older unless otherwise stipulated).
If you use the website on behalf of a legal entity (company or organization), you represent that you are legally authorized to bind such entity to these Terms.
The website is intended for retail sales to end consumers only and not for wholesale or redistribution unless under a separate written agreement with the Company.
Fourth: Account Creation and Personal Data
Use of certain website services may require creating a user account.
The customer undertakes to provide accurate, complete, and up-to-date information and bears sole responsibility for updating such information upon any change.
The customer is solely responsible for maintaining the confidentiality of login credentials and all activities conducted through the account.
The Company reserves the right to suspend or cancel any account in the event of providing false information, violating the law or these Terms, or misuse of the website services.
Fifth: Medical / Cosmetic Products and Medical Disclaimer
The products displayed on the website are licensed medical cosmetic, skincare, and haircare products in accordance with applicable laws.
The information provided on product pages (ingredients, usage, warnings, expected results) is for general informational purposes only and does not constitute medical advice, diagnosis, or treatment.
The customer must consult a qualified physician or pharmacist before using any product, particularly in cases of allergies, pregnancy, breastfeeding, or chronic illnesses.
The customer bears full responsibility for ensuring no allergy to product ingredients and is advised to perform a patch test prior to full use.
The Company does not guarantee specific results, as outcomes may vary from person to person.
Sixth: Product Display, Availability, and Accuracy
The Company endeavors to display product images and specifications as accurately as possible; however, actual appearance may vary due to screen settings or manufacturer updates.
All products are subject to availability, and orders may be canceled in whole or in part if products are unavailable, with refunds issued accordingly.
The Company reserves the right to correct errors or update information at any time without prior notice.
Seventh: Prices, Taxes, and Promotional Offers
All prices are displayed in the applicable currency unless otherwise stated.
Prices are subject to change without prior notice and do not affect confirmed orders.
Prices may include or exclude taxes, governmental fees, and shipping charges, which will be clearly stated at checkout.
Promotions, discounts, and coupons may be subject to specific terms, duration, and availability, and the Company reserves the right to modify or cancel them at its discretion.
Eighth: Payment Methods and Secure Payment Policy
Available payment methods may include electronic card payments, electronic wallets, cash on delivery (if available), or bank transfer (if available).
Electronic payments are processed through secure payment providers in accordance with international security standards.
The Company does not store customer card details, which are handled directly by the payment provider.
Ninth: Contract Formation and Order Confirmation
Submission of an order constitutes an offer to purchase the selected products.
Order confirmation via email or SMS constitutes acceptance and formation of a binding sales contract.
Refunds for canceled orders will be processed using the original payment method within a reasonable timeframe.
Tenth: Shipping and Delivery
Delivery is available within the Arab Republic of Egypt and may extend to other countries as specified on the website.
Delivery times provided are estimates only and may be affected by circumstances beyond the Company’s control.
Shipping fees are calculated based on location and order size and disclosed prior to order completion.
The customer is responsible for providing accurate delivery information.
The customer must inspect shipments upon delivery and report any visible damage or missing items within 48 hours.
Eleventh: Return and Exchange Policy (Cosmetic Products)
Due to the health nature of cosmetic products, opened or used products are non-returnable unless defective or incorrectly supplied.
Return or exchange requests must be submitted within 7 days of receipt with valid proof.
The Company reserves the right to reject returns not meeting the stated conditions.
Approved refunds are processed using the original payment method where possible.
Twelfth: Product Use and Safety Instructions
The customer must follow usage instructions provided on the product packaging or website.
Improper use or mixing of products is prohibited and undertaken at the customer’s own risk.
Medical consultation is required before use by children, pregnant or breastfeeding women, or individuals with chronic conditions.
Thirteenth: Intellectual Property
All website content is owned or licensed by the Company and protected by intellectual property laws.
Commercial use or reproduction without written consent is prohibited.
Fourteenth: User-Generated Content
The website may allow customer reviews or content submissions.
By submitting content, the customer grants the Company a perpetual, non-exclusive license to use it.
Content that is offensive, misleading, or violates third-party rights is prohibited.
Fifteenth: External Links
The Company is not responsible for third-party websites or services linked on the website.
Sixteenth: Anti-Counterfeit Policy and Authenticity Guarantee
The Company strives to provide original products from authorized suppliers only.
The Company is not responsible for products purchased outside the website.
Seventeenth: Privacy Policy and Cookies
Personal data is handled in accordance with the Privacy Policy.
The website uses cookies to enhance user experience and performance.
Eighteenth: Limitation of Liability
The Company shall not be liable for damages arising from improper use, service interruptions, or factors beyond its control.
Total liability shall not exceed the value of the disputed order.
Nineteenth: Force Majeure
The Company shall not be liable for delays or failures due to force majeure events.
Twentieth: Governing Law and Jurisdiction
These Terms are governed by the laws of the Arab Republic of Egypt.
Exclusive jurisdiction shall be vested in the competent courts.
Contact Us
Email: orders@biotradepharmaceuticals.com
Phone / WhatsApp: +201016660430